Regulations of the Culture Corner online store
- The Culture Corner online shop available at https://culture-corner.com is owned by Karolina Nowakowska, a business owner of Culture Corner Karolina Nowakowska, entered into the Central Register and Information on Economic Activity (CEIDG), NIP 762-186- 79-34, REGON.
- These Regulations are addressed to Consumers and specify the rules and procedure for concluding a Distance Selling Agreement with the Consumer via the Store.
- Consumer – a natural person concluding an agreement with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
- Seller – natural person running a business activity Culture Corner Karolina Nowakowska, entered into the Central Register and Information on Economic Activity (CEIDG), Tax Identification Number 762-186-79-34.
- Customer – any entity making purchases via the Store.
- Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performs in its own name an economic activity that uses the Store.
- Shop – an online store run by the Seller at the address https://culture-corner.com.
- Contract concluded at a distance – an agreement concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to the conclusion of the contract, inclusive.
- Regulations – these Regulations of the Store.
- Order – Customer’s declaration of intent submitted via the Order Form and aiming directly at the conclusion of the Product Sales Agreement or Products with the Seller.
- Account – customer account in the store, it contains data provided by the customer and information about orders placed by him in the store.
- Registration form – a form available in the Store, enabling the creation of an Account.
- Order form – an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Basket and defining the terms of the Sales Agreement, including the method of delivery and payment.
- Shopping Cart – an element of the Store’s software in which the Products selected for purchase are visible, as well as the possibility of determining and modifying the Order data, in particular the quantity of products.
- Product – a movable item available in the Store / a service being the subject of the Sales Agreement between the Customer and the Seller.
- Sales Agreement – Product sales contract concluded or concluded between the Customer and the Seller via the Online Store.
Contact with the store
- Address of the Seller: ul. Gen. Pełczyńskiego 22B / 2 01-471 Warsaw
- Seller’s e-mail address: email@example.com
- Seller’s phone number: 530 930 200
- The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
- The Seller, in the widest extent permitted by law, is not liable for any disruptions to this interruption in the functioning of the Store caused by force majeure, unlawful activities of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.
- Browsing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible after creating an Account in accordance with the provisions of § 5 of the Regulations.
- Prices in the Store are given in PLN, EUR or USD and are gross prices (including VAT).
- The final (final) amount to be paid by the Customer consists of the quantity and price for the Product about which the Customer is informed on the Store’s pages while placing the Order, including when expressing the will to be bound by the Sales Agreement.
Creating an Account in the Store
- To create an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data: username and e-mail address.
- Creating an Account in the Store is free.
- Logging in to the Account is done by entering the login and password set in the Registration Form.
- The Customer may, at any time, without giving any reason and without incurring any fees, remove the Account by sending a relevant request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.
The rules for placing orders
In order to place an Order:
- Log in to the Store or create an account when placing an order;
- Select the Product that is the subject of the Order, and then click “add to cart”;
- Click “buy and pay”,
- To pay the order, subject to § 7;
Offered delivery methods and payments
The customer can use the payment through PayU.
Execution of a sales contract.
- Conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 6 of the Regulations.
- After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation occurs by sending by the Seller the e-mail address provided at the time of placing the Order e-mail address, which contains at least the Seller’s statement of receipt of the Order and its acceptance for implementation and confirmation of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
Complaint and warranty
- The customer has the right to cancel the order until the digital file is downloaded from the Store’s server.
- In case of a defect purchased from the Seller of the goods, the Customer has the right to make a complaint based on the provisions concerning the warranty in the Civil Code.
- Complaints should be reported in writing or by e-mail to the addresses of the Seller provided in these Regulations.
- The Seller will address the claim immediately, and if the Customer is a Consumer – no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the claim within 14 days, it is considered that the Client’s request was considered justified.
Out-of-court ways to handle complaints and redress
- Detailed information on the Consumer’s possibility of using the extrajudicial means of dealing with complaints and pursuing claims and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Voivodship Inspectorates of the Trade Inspection and the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
- The consumer has the following exemplary possibilities of using extrajudicial means of dealing with complaints and redress:
a. The consumer is entitled to apply to the permanent amicable consumer court, referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws from 2014, item 148, as amended), with a request to settle the dispute arising from the Contract concluded with the Seller;
b. The consumer is entitled to apply to the provincial inspector of Trade Inspection, pursuant to art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws from 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller;
c. The consumer can get free assistance in settling the dispute between him and the Seller, also using the free help of the poviat (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection (including Consumer Federation, Association of Polish Consumers) .
Personal data in the Online Store
- The Seller of the personal data of Customers collected via the Online Store is the Seller.
- Customers’ personal data are collected by the administrator via the Online Store in order to implement the Sales Agreement, and if the Customer agrees – also for marketing purposes.
- Recipients of personal data of Customers of the Online Store may be:
a. In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the collected personal data of the Customer to the selected entity servicing the above payments in the Online Store.
- The customer has the right to access their data and correct them.
- Providing personal data is voluntary, but failure to provide the personal data specified in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.
- The Seller reserves the right to make changes to the Regulations for important reasons, that is: changes in the law, changes in payment methods and – to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller shall inform the Customer about each change at least 7 days in advance.
- In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Act on the provision of electronic services; Consumer Rights Act, the Act on the Protection of Personal Data.
- The customer has the right to use extrajudicial means of dealing with complaints and redress. To this end, it may lodge a complaint via the EU ODR online platform at: http://ec.europa.eu/consumers/odr/.